FAQs

As many times as you can afford depending on your consumption.

KCT stands for “Key Change Token” and it is a set of two 20 digits numbers (40 in all) needed whenever there is a need to reconfigure/change your meter's tariff index.

1-Ensure the meter is properly paired
2-Use a very strong dry cell battery in your UIU
3-Ensure your change over switch is on utility supply
4-Use socket with the least number of joints e.g cooker socket
5- Report to the nearest JED Plc office

Ensure the meter is properly paired and use a very strong dry cell battery then try recharging.

Do not operate the meter until after 24 hours and if the problem persists, report to the nearest JED Customer Care and Relationship Management (CCRM) unit.

Report to the nearest JED Customer Care and Relationship Management (CCRM) unit.

Report to the nearest JED Customer Care and Relationship Management (CCRM) unit.

Report to the nearest JED Customer Care and Relationship Management (CCRM) unit.

Refer to the label on the UIU and key in the correct default code highlighted.

Plug the UIU to a functional socket (for PLC PPM) or power the UIU with strong batteries (For RF PPM), establish communication with the meter then key in the energy token.

Yes! But limited to certain meter brands.

On ZTE: press any key. On Mojec: press 8888.

It is the code generated to clear tamper condition on meters that are in tamper mode.

The display panel will indicate a symbol of an open relay and there will be no output (no power).

Approach the nearest JED Customer Care and Relationship Management (CCRM) unit.

The meter card only carries the meter number. Always backup your meter number on your phone or write and keep it somewhere safe. In case you cannot find your meter number, refer to the UIU and key in the default code for meter number or Report to the nearest JED Customer Care and Relationship Management (CCRM ) unit.

Only meters procured/bought under the MAP scheme are allowed to be relocated upon presentation of evidence of payment.

Report incidence to the Customer Care office with a copy of your installation form and the bill for immediate resolution.

Check your supply status, the power level of the battery or wake the UIU by pressing the ‘3’ button.

Report to the nearest JED Customer Care and Relationship Management (CCRM) unit.

Pair and activate the meter then key in the energy token.

Use the following pairing/activation codes: For Huawei, 007; for Mojec-PLC, 5258 followed by 5th to the 12th digit of the meter serial number (MSN); Mojec-LORA, 5254000 followed by the RF number and send. At the same time insert 5258 followed by 5th to the 12th digit of the meter serial number (MSN); For YTL, input the MSN followed by 1357#, then activate with #099#

This happens when you key in an incomplete energy token (i.e. the number string is not up to 20 digits).

Ensure that the UIU is powered by a strong dry cell battery. For UIU that utilizes PLC technology, ensure that it is plugged correctly to a healthy socket that is free of any open circuit or carbonized points along the communication path to the meter.

You report to the nearest JED Plc office.

Between 2-3 weeks.

It comes at no cost if it is repairable. If the meter is unrepairable and the cause of the fault established after thorough fault assessment indicates that the fault is as a result of customer’s negligence, such customer would have to pay for the replacement.

It depends on the extent of the damage.

Account separation and metering or meter upgrade as the case may be

Yes!

No!

It depends on the root cause of the damage.

No!

No! You only need KCT when there is a need for change of tariff index

Report to the nearest JED Plc office.

When appropriately reported on time with a valid police extract, such meter could be recovered as long as it is re-installed and in use within JED’s network. This can also lead to the arrest of the culprit.

The amount that can cover for the cost of tariff for 1kwh for your band, service charge (if you are using third party platform) and VAT.

No!

It is either the unit has not been loaded, unit is not enough to offset negative balance (if you have borrowed units) or the meter is faulty.

You can subscribe through any of the company’s online accredited vendors eg: GPAY, BUYPOWER, Energize Naija etc.

Within 1 week if meters are available.

Due to incorrect customer details captured on our database. In such a case, immediately approach the nearest JED Plc customer care unit for your details to be updated.

You have simply exhausted your unit. Therefore, recharge again.

Until the supply is restored and the meter is powered. If not, you will not be able to recharge.

Approach the nearest JED customer care unit and update your data through the KYC form.

Yes! Approach the customer care unit for negotiation.

It depends on the meter brand. But mostly the red light indicates Low/No unit.

Your account will be suspended indefinitely and supply disconnected.

This might be due to an opened-circuit along the outgoing cable or the meter MCB has tripped or the meter is in tamper mode. Approach the nearest JED Plc office and report.

Firstly, it is illegal to climb our reticulation without permission and if caught you will be fined. Secondly, it is highly unsafe because the line might be energized and you can be electrocuted. Report such cases to the nearest JED Plc CCRM office for our maintenance team to inspect the meter, troubleshoot and resolve the issue.

No! The federal government has mandated metering of all customers as such direct connection is not an option. Rather, report the issue to the nearest JED Plc office for our maintenance team to resolve the issue or recommend possible amendments to your domestic wiring.

In compliance with the regulator’s directives, unmetered customers are presently enjoying capped tariff pending when they are metered. While metered customers are charged based on the tariff of their respective bands.

Yes!

This might be as a result of the following factors: Increased availability in supply, effect of tariff band, increased in customer load, possibility of leakages within customer’s domestic wiring.

It could be due to data mix-up/error. Yes, it can be corrected when reported.

Whosoever that owns the account is liable for the debt.

Yes

Certainly, the availability of supply will increase with mass metering due to proper energy auditing.

It depends on the time of complaint via-a-vis the response time as well as root cause of the fault and warranty terms associated with the energy meter.

It is a code indicating the tariff class of the meter.

Debt accrued on postpaid bill are normally transferred to the PPM after meter capturing.

Yes.

Debt sharing formula using individual customer load is adopted with the consent of all parties involved.

Report incidence to the CCRM for onward transmission to the ICT unit for immediate resolution of the problem.

Meter bypass is when you make the meter to either stop functioning, under-register or even stop registering how much energy your house/building consumes with the intent to avoid paying for electricity use.

Yes! When it is established that meter bypass has occurred, penalty charges applies in line with NERC order.

By reporting any fault/problem associated with the meter to the appropriate quarters and avoid tampering with metering installation.

Single-phase meter is designed for single phase load and connection, while three-phase meter is specifically designed for three-phase load and connection.

It depends on the customer load. Meters are usually installed in line with certain parameters which include: customer load, type of connection and type of metering infrastructure available.

Report incidence to the CCRM for onward transmission to the ICT unit for immediate resolution of the problem.

Report incidence to the CCRM for onward transmission to the ICT unit for immediate resolution of the problem.

Once you are on the company’s database you are eligible for metering in line with the NERC approved meter deployment plan.

Approach the customer care unit and update your data through the KYC form.

This might be as a result of several possibilities which may include: carbonization of supply cable/partial contact which could be at the connection terminals or along the length of the cable. J and P drop from the substation. Wire twist (short-circuit), un-even load distribution on the distribution lines, overloaded lines, lengthy LT reticulation etc.

Write a formal complaint to the customer care unit indicating the token amount, old meter serial number, attach evidence of purchase of token with pictorial evidence of unit from the old meter and the installation form for the new meter.

No! You do not need to come to the city. There are other channels where complaints can be lodged to the company. These include: the company online platform via customercare@jedplc.com, Jos Disco on facebook, @josdisco on twitter or the customer care hotline:+2347069403531/+2348111793291. Or directly through the walk-in at every regional office / area office or any nearest office.

No! As long as the incidence is timely reported to the appropriate quarters, there is no cause for any penalty except in a situation where the customer fails to report the incidence and decided to connect directly. In this case, charges may be applied.

Yes! Pre-paid CT Operated smart meters are available in different ratings.